Vacancy: Museum Assistant
Seasonal, Part-Time contract
1 April – 1 November 2020
Salary: £8.75 per hour
Hours of work:
Usually 22.5 hours over a two week period, working on a rota with one other person to cover Fridays, Saturdays, Sundays and Bank Holiday Mondays – 10:00am- 5:30pm
Additional hours may be available as holiday cover and during the school holidays
The Farmland Museum and Denny Abbey is seeking a Museum Assistant to join the front of house team for the 2020 season. The postholder will act as the first point of contact for the museum, welcoming visitors in a friendly and professional manner. Working predominantly in the museum admissions kiosk and shop, the Museum Assistant will focus on maximising income-generation through exceptional customer service. The job also involves ensuring the safety of visitors, and the cleanliness of the Museum. The job may involve some lone-working.
The role will provide the successful applicant with the opportunity to be at the heart of running the museum, helping to plan key events and learn about collections care.
- Open and lock up buildings on the site (including opening heavy barn doors)
- Welcome visitors and sell admission tickets, with a view to maximising Gift Aid donations
- Provide information on Denny Abbey and the Farmland Museum, answering visitor questions and queries, and obtaining regular visitor feedback
- Use a touch-screen till to process cash and card purchases in the shop, and to cash up at the end of the shift
- Sell gift shop products, maintain stock levels, and display merchandise in an attractive way to maximise sales
- Produce regular reports of income and admissions
- General housekeeping duties to ensure the public areas of the site are safe and clean (including being on rota for cleaning toilets and emptying bins), and noting any maintenance issues
- Generate regular social media content to promote the museum and events
- Deal with general enquiries via telephone and email
- Help plan, set-up and manage museum events
- Occasionally supervise volunteers
- Assist with group visits
- Set up rooms for craft activities, meetings and workshops
- Provide support for school visits and family activity afternoons
- Liaise with contractors, museum stakeholders, including English Heritage and Trustees
- General administrative duties
- Excellent customer service skills
- Friendly and approachable
- Experience of working in a retail environment, including using a till and processing card payments (desirable but not essential as training will be provided)
- Museum or heritage-sector experience (desirable but not essential)
- A flexible approach to work, with a can-do attitude and willingness to ‘pitch in’ and get things done
- Ability to work unsupervised to a high standard
- Literacy and numeracy skills
- IT skills
The successful candidate will be required to obtain a DBS check and First Aid Certificate. Please note that own transport is essential to access the museum.
The Farmland Museum and Denny Abbey tells an 850 year story of farming, communities and life in the Cambridgeshire Fens. A very family-friendly museum located in a beautiful, rural setting close to Cambridge, just off the A10, the Farmland Museum is an independent charitable museum and manages the adjacent Denny Abbey on behalf of English Heritage. For more information on the museum visit www.dennyfarmlandmuseum.org.uk
Applications should take the form of a CV and covering letter, detailing why you would be a good fit for the role and giving examples of how you meet the person specification along with any other relevant information.
Please submit applications by email to firstname.lastname@example.org or by post to Sarah Michael, The Farmland Museum, Denny Abbey, Ely Road, Waterbeach, Cambridge, CB5 9PQ
Deadline for applications Monday 2nd March 2020 at 12:00noon.
If you have any questions about the role, please contact Sarah Michael, Commercial Officer, on 01223 860 988 or at email@example.com